…sucks. The company in general, not the people.
Spent a half hour last night talking to a service rep. They wanted to charge a $36 activation fee for our first iPhone, and a $26 dollar fee for the second one. Got that waived. Then looked through the plan and realized they were charging an extra $10 because we weren’t on a shared Family plan for text. Spent 15 minutes getting that fixed. Funny that I care so much about getting screwed for $10 when it comes courtesy of a big company, but not when it’s something I just buy on impulse.
On a good point, every person I’ve talked to over the past year at cell phone companies has been great. Helpful, funny, courteous. It’s the overall direction and plan that makes AT&T and Verizon suck. As companies, FAIL. As individual people, success.
The entire iPhone activation/port/signup process was a mess. It’s pretty clear that they didn’t train people well enough on what to do, how to do it, and so forth. So the guy that helped us was very nice, but he didn’t get us the plan we wanted. And never mentioned the activation fees.
Andrea has more details on how AT&T sucks.
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